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General Terms And Conditions

Processing time


The time I need to prepare an order for dispatch varies. For details, see individual items. Generally orders take between 1 to 3 business days to process.  International orders take 5 to 10 working days depending on where you are, to arrive after your payment has been confirmed and you have received your dispatch notification. Taking into consideration that it will not get stopped in customs. If our order has not arrived by then please email with your order number and contact details.

Customs and import taxes

Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. Orkneyrox is NOT responsible for these charges. But i will do our best to send it to you the cheapest, fastest and safest way I can.

Returns Policy


If you are unhappy with your purchase for whatever reason please contact me within: 7 days of delivery in order to discuss the matter. If it is agreed that I will accept the return of the item. This must be done within: 14 days of delivery


Conditions of return


Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


I don't accept cancellations


But please contact me if you have any problems with your order.


The following items can't be returned or exchanged


Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Personal Sets

Crystal healing and other types of energy work are not to be considered as a substitute for conventional medicine. If you have a serious health issue, you should consult your doctor and make complementary healing part of a complete health care programme.
Due to recent changes in UK Law enacted on 26th May 2008, Whitesage Spirit would like to advise that when we talk about, discuss or hand out literature relating to the healing properties of crystals and stones, we are communicating our own personal beliefs and the results of our own extensive research.  Just because a crystal or stone is alleged to have one or more healing properties, either physical, mental, emotional or spiritual, it does not mean that you will definitely experience or benefit from any such properties.

Any information you receive, whether orally, in written form or electronically relating to crystals and stones purchased from Orkneyrox, should be received and understood in the above context. Orkneyrox will consider that purchase of crystals, minerals, stones, or artwork from Orkneyrox is made on the basis of your own freedom of choice.

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